You may cancel an order at any time before it has been processed for shipping.
To cancel your order after it has been despatched to you, please follow the Returns procedure, stated below.
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel by email at firstname.lastname@example.org
Please note – All items need to be returned within 14 days, complete and in a reasonable condition. Personalised/made-to-order products may not be returned unless faulty. Where possible, we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, Christmas Perks are not responsible for return postage or the costs associated with this. Once you have contacted us, please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting, the parcel fails to reach us for any reason.